Why study this qualification
If you’re ready to move into more advanced business or administrative work, this qualification is your next step. It prepares you for further training in business, management, or leadership.
It is ideal for people who are ready to move beyond entry-level tasks and build the confidence and capability needed for real career progression. After completing your Certificate III, you can move into roles such as:
- Office Administrator
- Customer Service Officer
- Accounts Clerk
- Personal or Executive Assistant
- Operations or Scheduling Support
- Administrative Assistant
- Reception or Front-of-House Support
What you will learn
These are the skills that help you step up from basic support tasks into roles that require judgement, independence and higher responsibility.
Communicate professionally in a fast-paced workplace
Produce business documents and digital reports
Manage schedules, organise tasks and meet deadlines
Contribute to safe, inclusive and sustainable workplaces
Support customers and resolve complaints with confidence
Solve problems and think critically as part of a team.
Work with financial processes and business systems
How long will this course take?
Most students complete the qualification in around 12-18 months, but you can finish sooner if you are ready to move faster.
If you need more time, we will work with you to create a study plan that suits your goals and meets funding or workplace requirements.
You will have up to 24 months to complete your studies. More time may be available in special circumstances.
Course Structure
This qualification includes 13 units: 6 core units and 7 electives.
Each unit includes assessments designed to build practical workplace skills.
Your trainer will guide you through each stage with a personalised Assessment Schedule.
Apply critical thinking skills in a team environment
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BSBCRT311 This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.
Support personal wellbeing in the workplace
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BSBPEF201 This unit describes the skills and knowledge required to advocate for and feel empowered
about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
Participate in sustainable work practices
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BSBSUS211 This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
Use inclusive work practices
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BSBTWK301 This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.
Assist with maintaining workplace safety
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BSBWHS311 This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.
Engage in workplace communication
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BSBXCM301 This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.
Design and produce business documents
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BSBTEC301 This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications.
Design and produce spreadsheets
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BSBTEC302 This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
Organise personal work priorities
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BSBPEF301 This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of
competence.
Deliver and monitor a service to customers
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BSBOPS304 This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
Process customer complaints
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BSBOPS305 This unit describes skills and knowledge required to handle complaints from customers.
Process financial transactions
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BSBFIN301 This unit describes skills and knowledge required to prepare, process and maintain financial transactions and to reconcile outstanding accounts.
Organise schedules
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BSBOPS303 This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation. It involves using manual and electronic diaries, schedules and other appointment systems.
Let’s figure out
if this course is right for you.
If you’re thinking about studying the Certificate III in Business and want clearer information before deciding, you’re not alone. We’ll help you understand your options so you can choose your next step with confidence.
Your path. Your pace.
Funding options
You can begin as a fee-for-service student and move to User Choice Funding later if you gain permanent employment. We will help you explore this option.
Click here to learn more about costs per unit.
Entry Requirements
Computer and digital access
- A computer, tablet or laptop with a webcam for virtual assessments through Microsoft Teams
- A working internet connection
- Business software such as Microsoft Word, Excel and PowerPoint (or equivalent)
- An active email account for communication and scheduling
Work Placement / Experience:
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Ideally, you should have access to a business environment where you can apply your learning. If you do not currently have workplace access, speak with us and we will explore options before you enrol.
Pre-enrolment Skills
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Before you start, we’ll assess your Language, Literacy, Numeracy and Digital Skills through a pre-enrolment skills assessment. This helps us understand the support you may need during your studies. For a Certificate III qualification, you’ll need Level 3 skills in learning, reading, writing, oral communication, and numeracy as outlined in the Australian Core Skills Framework (ACSF).
If you don’t meet these levels, we’ll guide you through support options available. You’ll also receive a practice assessment to help you prepare.
Unique Student Identifier (USI)
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To enrol in nationally recognised training, you’ll need a Unique Student Identifier (USI). This ten-character code (numbers and letters) is required to enrol and to receive your qualification. For more information or to create your USI, visit usi.gov.au.
